El Pollo Loco Reviews
(Rated by 2 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
4.0
Base on 2 Reviews
Ratings by Feature
Ratings by Feature
- Good Value5.0
- Price & Quality4.0
- Return Policy4.5
- Shipping & Delivery4.0
- Customer Service4.0
Recent Customer Reviews (2)
Guy Walz
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Patrick Blackburn
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El Pollo Loco Pricing
Taco Tuesday for Loco Rewards Members
$5
Taco Tuesday for Non-Members
$5
Receipt Survey Offer purchase
$5 or more
One taco approximate retail value
$3.49
El Pollo Loco Pros & Cons
Pros
1
Fresh and Authentic Food: El Pollo Loco is known for its fresh, authentic Mexican-style grilled chicken, marinated in a special recipe of herbs, spices, fruit juices, and garlic.
2
Good Customer Service: Some locations have reported good customer service, with staff being helpful and friendly.
3
Cleanliness: Many reviews mention that the restaurants are clean and well-maintained.
4
Customizable Meals: Meals are customizable, with options like burrito bowls that come complete with various toppings.
CONS
1
Bad Customer Service: Many reviews highlight poor customer service, including issues with refunds, rude managers, and unprofessional behavior.
2
Cleanliness Issues: Some customers have reported cleanliness issues, such as gnats and fruit flies in the salsa bar area.
3
Food Quality Issues: There have been complaints about burnt or inedible food, and inconsistent quality across different locations.
4
Online Ordering Issues: Some customers have experienced problems with the online ordering system, including orders being marked for pickup instead of delivery.
El Pollo Loco Features and Benefits
Features
Citrus-Marinated Chicken
Grilled low and slow over an open flame, maintaining the traditional method since 1975.
Earn Points
One point for every dollar spent, with rewards like a free entrée after 100 points.
Birthday Rewards
Exclusive offers and rewards on birthdays.
Tiered Points System
Pollito (0-9,999 points), Pollo (10,000 – 29,999 points), and Pollo Loco (30,000+ points) with exclusive benefits.
Order Ahead
Place orders in advance for quick pick-up or delivery where available.
Pay and Save
Special app features for payment and saving favorite orders.
Fresh Salsas
Hand-chopped and sliced over 280,000 tomatoes daily for fresh-made salsas.
Fresh Avocados
Sliced avocados used in various dishes.
Better-For-You Options
Keto and Paleo-friendly bowls like the Double Chicken & Avocado and Double Chicken & Mango.
Family-Centric
Emphasizes family and community, with a mission to bring people together around food and culture.
Gift Cards
Ability to give and manage gift cards through the app.
Delivery
Available from select restaurant locations, with options for flexible pick-up dates and times.
Sinaloan Roots
Combines traditional Mexican cuisine with Southern California flavors, maintaining its Mexican-American heritage.