(0 / 5)2+ Ratings

El Pollo Loco Reviews

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Overall Rating

2 Reviews

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About El Pollo Loco

El Pollo Loco is a restaurant chain specializing in Mexican-style grilled chicken. The website elpolloloco.com is the official online presence of the company, where customers can find information about their menu, locations, and services. It also allows users to order online for quick pick-up or delivery where available.

El Pollo Loco Pros & Cons

Pros:

Fresh and Authentic Food: El Pollo Loco is known for its fresh, authentic Mexican-style grilled chicken, marinated in a special recipe of herbs, spices, fruit juices, and garlic.
Good Customer Service: Some locations have reported good customer service, with staff being helpful and friendly.
Cleanliness: Many reviews mention that the restaurants are clean and well-maintained.
Customizable Meals: Meals are customizable, with options like burrito bowls that come complete with various toppings.

Cons:

Bad Customer Service: Many reviews highlight poor customer service, including issues with refunds, rude managers, and unprofessional behavior.
Cleanliness Issues: Some customers have reported cleanliness issues, such as gnats and fruit flies in the salsa bar area.
Food Quality Issues: There have been complaints about burnt or inedible food, and inconsistent quality across different locations.
Online Ordering Issues: Some customers have experienced problems with the online ordering system, including orders being marked for pickup instead of delivery.

Overall Rating: El Pollo Loco has a 2.2-star rating based on 206 customer reviews, indicating that consumers are mostly dissatisfied.

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El Pollo Loco Customer Reviews (2)

Guy Walz

Verified Buyer

Jul 29, 2024

Patrick Blackburn

Verified Buyer

Jul 24, 2024

El Pollo Loco Customer’s Q&A

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El Pollo Loco Features and Benefits

Key Features and Benefits of El Pollo Loco:

Fire-Grilled Chicken:
- Citrus-Marinated Chicken: Grilled low and slow over an open flame, maintaining the traditional method since 1975.
Loco Rewards Program:
- Earn Points: One point for every dollar spent, with rewards like a free entrée after 100 points.
- Birthday Rewards: Exclusive offers and rewards on birthdays.
- Tiered Points System: Pollito (0-9,999 points), Pollo (10,000 – 29,999 points), and Pollo Loco (30,000+ points) with exclusive benefits.
App Features:
- Order Ahead: Place orders in advance for quick pick-up or delivery where available.
- Pay and Save: Special app features for payment and saving favorite orders.
Fresh Ingredients:
- Fresh Salsas: Hand-chopped and sliced over 280,000 tomatoes daily for fresh-made salsas.
- Fresh Avocados: Sliced avocados used in various dishes.
- Better-For-You Options: Keto and Paleo-friendly bowls like the Double Chicken & Avocado and Double Chicken & Mango.
Community Focus:
- Family-Centric: Emphasizes family and community, with a mission to bring people together around food and culture.
Convenient Services:
- Gift Cards: Ability to give and manage gift cards through the app.
- Delivery: Available from select restaurant locations, with options for flexible pick-up dates and times.
Cultural Heritage:
- Sinaloan Roots: Combines traditional Mexican cuisine with Southern California flavors, maintaining its Mexican-American heritage.

El Pollo Loco Pricing

El Pollo Loco offers various promotions and pricing deals, including:

Taco Tuesday for Loco Rewards Members: Any 3 tacos for $5.
Taco Tuesday for Non-Members: Two tacos for $5.
Free Burrito with Purchase for New Loco Rewards Members: A free burrito with any purchase, redeemable in-store or online.
Receipt Survey Offer: $1 off your next in-store purchase of $5 or more (pre-tax).

Important Pricing Note: The approximate retail value of one taco is $3.49, though prices may vary.